FAQ

After dispatch, LIONLED provides shipment tracking details or relevant transport documents according to the shipping method.

• Courier: Use the tracking number on the courier's official website.

• Air or sea freight: Follow updates using the shipment reference and information supplied by the freight forwarder.

• Local delivery: A separate reference or appointment may apply at the destination.

Tracking updates can pause between transport stages. If the status is unclear, send your order number and shipment reference to your LIONLED contact. Estimated arrival dates may change during transit.

LED displays can be transported by sea freight, air freight, or express courier, depending on the order and destination.

• Sea freight: Often suitable for large or heavy orders when the schedule allows longer transit.

• Air freight: An option for time-sensitive shipments, usually at a higher transport cost.

• Express courier: Often practical for small parcels, samples, and replacement components.

Availability and cost depend on packed dimensions, weight, and destination. Confirm whether the quotation covers delivery to a port, airport, or final address, as these are different service scopes.

Packaging should protect the cabinets, display surfaces, and accessories from movement and impact during transport. The final method depends on the product and shipment.

• Protective materials: Cushioning and separation help prevent components from rubbing against each other.

• Outer packaging: Crates or protective cases may be appropriate, depending on the screen and shipping method.

• Repeated transport: Reusable flight cases are worth considering for event displays.

Confirm the packaging type, package count, packed dimensions, and gross weight in the order details. Special packaging requests should be discussed before dispatch.

Yes, with a compatible control system. Phone control depends on the controller, software, and connection options selected for the display.

• Computer control: Prepare content, manage playlists, or display a live video source, depending on the system.

• Phone control: Supported controllers may allow uploads and basic management through a compatible app.

• Remote updates: These require a control solution and network connection that support remote access.

Phone control and wireless connectivity are not standard features of every display. Specify your preferred method before ordering so the correct controller can be included.

Fixed LED displays are designed mainly for permanent installations. Rental LED displays are designed for repeated assembly, dismantling, and transport.

• Fixed displays: Suitable for shop walls, meeting rooms, outdoor signs, and other long-term locations.

• Rental displays: Suitable for events, stages, and exhibitions where practical handling and repeated setup are priorities.

• Selection: Choose according to how often the screen will move and whether it will operate indoors or outdoors.

“Rental” describes the display design; it does not necessarily mean the screen is available to hire from LIONLED.