FAQ

Keeping suitable spare parts can reduce downtime, especially for displays used daily or installed far from a service location.

• Compatibility: Discuss spare modules, power supplies, and receiving cards for the selected configuration.

• Appearance: Modules from the original batch may make consistent appearance easier to maintain, although calibration may still be needed.

• Order scope: Confirm which spares are included and which are optional purchases.

• Storage: Protect components from moisture, dust, and physical damage.

Replacement parts must match the original system. Contact LIONLED before purchasing substitutes or carrying out a repair.

Maintenance depends on the display design, operating hours, and environment. Follow the instructions for your specific model.

• Ventilation: Keep airflow paths clear and prevent dust buildup around openings.

• Cleaning: Use approved methods. Different surfaces require different care; avoid unapproved liquids or pressure washing.

• Changes in operation: Report unusual noise, overheating, flickering, or visible damage early.

• Inspections: Have qualified personnel check mounting and electrical connections as appropriate.

Maintenance frequency varies by site. Outdoor, dusty, or heavily used installations may need more frequent attention. Routine care helps identify small issues before they cause longer interruptions.

Identify whether the problem affects the whole screen or only one section, then contact technical support with clear details.

• Record symptoms: Take photos or a video showing the affected area and any error messages.

• Check normal controls: Confirm the intended source is selected and playback has not been paused or scheduled off.

• Describe changes: Mention power interruptions, software changes, or movement of the equipment.

• Request support: Send your order number, display model, and issue details to LIONLED.

Do not open powered cabinets or repeatedly restart equipment showing signs of electrical damage. Follow the support team's instructions.

Daily operation is generally manageable once the display has been installed and configured. Routine tasks mainly involve choosing content and managing playback.

• Content updates: Use the software for the selected control system to upload or select content.

• Playback: Scheduling and other features depend on the controller and software.

• Training: LIONLED offers technical training and support; agree on the scope for your team and project.

Initial configuration and hardware servicing require more technical knowledge than everyday playback. Keep operating instructions and approved configuration files available for the staff responsible for the screen.

Yes. LIONLED provides installation support for LED display projects. The format is agreed according to the product, location, and installation requirements.

• Planning: Coordinate screen layout, mounting approach, and maintenance access.

• Setup guidance: Arrange guidance for assembly, connections, and initial setup appropriate to the project.

• On-site assistance: Availability, scheduling, travel arrangements, and any fees need confirmation in advance.

Use qualified local professionals for structural and electrical work. Coordinate support before delivery so the site, equipment, and personnel are ready when the display arrives.

LIONLED offers a 6-year warranty for its LED displays, with coverage and service arrangements governed by the terms supplied with your order.

• Request support: Provide your order number, product details, and a description or video of the issue.

• Assessment: The support team identifies the cause before confirming an appropriate service solution.

• Service scope: Check the written terms for covered components, exclusions, repairs, and replacement arrangements.

The warranty period does not by itself mean every on-site visit or shipping charge is included. Keep your order records and warranty documentation for future reference.

Document any damage promptly and contact LIONLED and the carrier before disposing of packaging or attempting repairs.

• Take photos: Capture the packaging, shipping labels, affected components, and visible damage.

• Record details: Note missing packages or visible damage on the delivery record where possible.

• Keep packaging: It may be needed for inspection or a transport claim.

• Avoid powering damaged equipment: Wait for guidance if there are signs of moisture or physical damage.

Provide your order number and delivery information. Next steps depend on the assessment, shipping terms, and applicable coverage.

LIONLED has a U.S. warehouse, but local dispatch depends on whether the required product, configuration, and quantity are available there.

• Available stock: A matching stocked product may be eligible for local dispatch, reducing the international shipping stage.

• Custom orders: Special sizes, shapes, or configurations may require factory production and shipment.

• Schedule: Local inventory does not automatically guarantee immediate dispatch or a fixed arrival date.

Confirm availability for the exact model and quantity before planning installation. The quotation should identify the shipping origin and estimated delivery schedule for your order.

After dispatch, LIONLED provides shipment tracking details or relevant transport documents according to the shipping method.

• Courier: Use the tracking number on the courier's official website.

• Air or sea freight: Follow updates using the shipment reference and information supplied by the freight forwarder.

• Local delivery: A separate reference or appointment may apply at the destination.

Tracking updates can pause between transport stages. If the status is unclear, send your order number and shipment reference to your LIONLED contact. Estimated arrival dates may change during transit.

Delivery time includes production, testing, packing, transportation, and any clearance or local delivery steps. There is no single lead time for every order.

• Product and quantity: Standard configurations and custom designs may have different production schedules.

• Customization: Special shapes or structures can require additional preparation.

• Transport: Shipping method, route, and destination affect arrival time.

Confirm both the estimated dispatch date and estimated arrival date before ordering. For event projects, allow time for installation and testing after delivery. An estimated transit time alone is not the total order lead time.

LED displays can be transported by sea freight, air freight, or express courier, depending on the order and destination.

• Sea freight: Often suitable for large or heavy orders when the schedule allows longer transit.

• Air freight: An option for time-sensitive shipments, usually at a higher transport cost.

• Express courier: Often practical for small parcels, samples, and replacement components.

Availability and cost depend on packed dimensions, weight, and destination. Confirm whether the quotation covers delivery to a port, airport, or final address, as these are different service scopes.

Packaging should protect the cabinets, display surfaces, and accessories from movement and impact during transport. The final method depends on the product and shipment.

• Protective materials: Cushioning and separation help prevent components from rubbing against each other.

• Outer packaging: Crates or protective cases may be appropriate, depending on the screen and shipping method.

• Repeated transport: Reusable flight cases are worth considering for event displays.

Confirm the packaging type, package count, packed dimensions, and gross weight in the order details. Special packaging requests should be discussed before dispatch.