What Should I Do If My LED Display Arrives Damaged?

LED display pricing depends on the configuration, so screens of the same size can have different prices.

• Size: Larger screens generally require more modules, cabinets, and supporting equipment.

• Image detail: A finer pixel pitch usually costs more for the same display area.

• Design: Outdoor protection, transparency, custom shapes, and interactive features can affect cost.

• Project scope: Controllers, structures, shipping, and installation may be quoted separately.

Compare quotations with the same specifications and included items. LIONLED provides project-specific quotations so you can see what is included before ordering.

Yes. LIONLED provides installation support for LED display projects. The format is agreed according to the product, location, and installation requirements.

• Planning: Coordinate screen layout, mounting approach, and maintenance access.

• Setup guidance: Arrange guidance for assembly, connections, and initial setup appropriate to the project.

• On-site assistance: Availability, scheduling, travel arrangements, and any fees need confirmation in advance.

Use qualified local professionals for structural and electrical work. Coordinate support before delivery so the site, equipment, and personnel are ready when the display arrives.

Delivery time includes production, testing, packing, transportation, and any clearance or local delivery steps. There is no single lead time for every order.

• Product and quantity: Standard configurations and custom designs may have different production schedules.

• Customization: Special shapes or structures can require additional preparation.

• Transport: Shipping method, route, and destination affect arrival time.

Confirm both the estimated dispatch date and estimated arrival date before ordering. For event projects, allow time for installation and testing after delivery. An estimated transit time alone is not the total order lead time.

Yes. LIONLED offers custom LED display solutions for different spaces and visual designs.

• Dimensions: Width and height can be planned around your installation area using compatible module and cabinet sizes.

• Shapes: Options include curved displays, cubes, spheres, and other creative designs, subject to engineering feasibility.

• Installation: Designs can account for wall mounting, freestanding structures, or integration into a larger installation.

• Branding: OEM and ODM services are available for suitable projects.

Final dimensions and design details are confirmed before production. Site photos or drawings help turn your idea into a practical solution.

Keeping suitable spare parts can reduce downtime, especially for displays used daily or installed far from a service location.

• Compatibility: Discuss spare modules, power supplies, and receiving cards for the selected configuration.

• Appearance: Modules from the original batch may make consistent appearance easier to maintain, although calibration may still be needed.

• Order scope: Confirm which spares are included and which are optional purchases.

• Storage: Protect components from moisture, dust, and physical damage.

Replacement parts must match the original system. Contact LIONLED before purchasing substitutes or carrying out a repair.